Frequently Asked Questions
Everything you need to know about your new favorite tote.
What materials are Good Totes made from?
Our totes are crafted from premium, heavy-duty 16oz cotton canvas and high-quality nylon linings. We prioritize durable materials that are designed to withstand daily wear while maintaining their shape and aesthetic.
How long will it take to receive my order?
For customers within the US, standard shipping typically takes 3-7 business days. Priority shipping options are available at checkout if you need your bag sooner.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Can I wash my tote bag?
To preserve the structure and color of your tote, we recommend spot cleaning with a damp cloth and mild detergent. Machine washing is not recommended as it may cause shrinkage or damage to the hardware.
Do you offer international shipping?
Currently, this store serves the United States. For international orders, please visit our global site to see shipping rates and availability for your specific region.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.